BREAK FIX MEET MSP!

For years IT companies have been ether the Break Fix model or Managed Service Provider. While both have their good and bad sides, the Break Fix model has a higher over all cost when you include down time, while MSP model has a higher upfront cost it has a much lower cost when you include downtime costs.

We have worked hard to find a middle ground between these two models, making 4 levels of service to allow you the client to make the best choice that fits your needs best.

Basic

No contract required, Break Fix Servie
$0.00/Month
  • Service Costs

  • $125 Per Hour for On-Site Service
  • $75 Per Hour for Remote Service
  • Add-ons

  • Eset Nod32 Anti-Virus Monitored – $55 Per User Per Year
  • Server Backup – $299/Year + $1 Per GB Per Month
  • Patch Management – $5 Per User Per Month
  • Emergency Service – $299 Per Hour
  • Monitoring – $5 Per Device Per Month

Bronze

Average Savings of $475 Per user Per Year*
$25/Month/User
  • Service Cost – 25% Discount

  • $95 Per Hour for On-Site Service
  • $55 Per Hour for Remote Services
  • Included

  • Eset Nod32 Endpoint Anti-Virus
  • Local Server Backup
  • Preventive Maintenance
  • Add-ons

  • Patch Management – $1 Per User Per Month
  • Emergency Service – $200 Per Hour
  • Monitoring – $4 Per Device Per Month

Gold

Average Savings of $1,505 Per user Per Year*
$100/Month/User
  • Service Cost – 50% Discount

  • Unlimited On-Site and Remote Services**
  • $45 Per Hour for Projects
  • 4-Hour SLA Agreement**
  • Included

  • Eset Nod32 Endpoint Anti-Virus
  • Local Server Backup
  • Local User Backup
  • Cloud Server Backup
  • Cloud User Backup
  • Preventive Maintenance
  • Patch Management
  • Network Monitoring
  • Add-ons

  • Emergency Service – $100 Per Hour

*Based on an average of 7 Hours Per User Per Year, Eset Antivirus, Backups, and Physical Service (Preventative Maintenance)
**For IT Services only Breakfix

What we do and how we do it:

From Basic to Gold we strive to be your one call, for everything that can go wrong with your computer network. Yet we go be one just that, we have service partners that allow us to offer anything you may need, from websites with Search Engine Optimization, to a VoIP phone system. We want to help you succeed in what you do, with a simple call or email you can get things done. We are your complete IT department without the cost!

We use an advanced CRM system that integrates, helpdesk with monitoring allowing us to keep a watchful eye on your network. This allows us to fix some problems before they start, like replacing a desktop/server hard drive before it fails, this not only reduces the service cost it allows for more up-time.

We strive to never miss a thing, we use a tickets inside our CRM system to make sure everyone is on the same page. These tickets are turned in to invoices so you see a complete picture of each invoice. Better yet our client portal allows you to look at all tickets, invoices, assets, users and complete service history for your network.

We can work on-site or remotely with our secure in-house software. These tools allow us to fix simple issues without disturbing the users in any way, making your up-time more profitable.

Other things to consider:
Why is preventive maintenance so important for computers?

 

These guys are by far the best IT company I have ever worked with. You tell them a problem and they call almost immediately to help you fix it. I really didn’t even want to post anything because I want them all to myself. But really, these guys are absolutely amazing. Scott, the owner, can fix just about any problem you have. He will even share ideas of how to make your current systems better!! We have been through several IT companies in the last few years, we will be holding onto these guys for dear life!! Best of the best!!
Loren H., Price Law
Loren H.

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